Terms & Conditions

These terms and conditions apply to Cot Valley care which we refer to as ‘us’, ‘we’ or ‘our’:

Please read these following terms carefully before using this website. Your use of this website constitutes acceptance of these terms and conditions, which take effect on the first day of use of this website.

We reserve the right to change these terms and conditions by posting the changes online. Your continued use of this website after changes are posted constitutes your acceptance of this modified agreement.

Cancellations: We require a minimum of 24 hours notice for cancellation of a visit. Less than 24 hours notice will be charged at full price of the usual visit.

Copyright in the website material is owned by Cot valley care and/or our content suppliers. Unauthorised use of the material including reproduction, modification,storage, distribution or publication without our prior written consent (or where applicable) the respective copyright owners is prohibited.

You agree to use this website only for lawful purposes and in a manner which does not cause distress or infringe the rights of others. We have the right to remove anything that you post or publish on the website or our social media pages.

Unless otherwise requested, by posting messages on any Cot valley care website, external review platform or discussion board you are granting us a license to reproduce these comments on any other part of the Site and in any other publications.

We do not accept liability for any damages whatsoever, including, without limitation, indirect or consequential damages, loss of profits, or any damages whatsoever arising out of, or in connection with the use or loss of use of this website.

If these Terms and Conditions are not accepted in full then you should terminate your use of this website with immediate effect.

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Privacy & Cookie policy

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Who we are

Our website address is: https://cotvalleycare.co.uk.

Our Privacy promise

We promise to respect and keep safe all personal information that we receive from you or other organisations. We will be clear about when we collect your personal information and we'll not do anything you would not reasonably expect us to do.

Why we collect personal information

We collect the information you provide us with so that we can better communicate with you, understand and respond to your queries and requests.

How we keep your personal information safe and who has access to it

We ensure that there are appropriate technical controls in place to keep your personal information safe and prevent unauthorised access to it. Electronic data and databases are stored on secure computer systems and we control we has access to them. Our staff receive data protection training and we have data protection policies and procedures in place which teams are required to adhere to. We regularly review who has access to information that we hold to ensure it can only be accessed by trained staff.

When do we share your personal information?

We will never sell or rent your personal information to third parties for the purposes of marketing, and we will not share your personal information for others to use in their marketing or fundraising activities. We may need to disclose your personal information if required to the police, regulatory bodies or legal advisors. We will only ever share your data in other circumstances if we have your explicit and informed consent.

How long do we store your personal information?

if you are someone who receives support from us, we will keep your data for 6 years after we stop providing you with support. Personal data used in relation to a safeguarding incident will be kept for a minimum of 75 years. if you ask us not to send you any marketing emails, we will stop storing your emails for marketing purposes (although we will keep a record of your preference not to be emailed). The time periods for which we keep information are stipulated in our data retention policy. We review our data retention periods for personal information on a regular basis. We continually review the information that we hold and destroy any information that is no longer required. We will never store payment card information.

Your legal rights

You are always in control of your personal information. Here is an outline of your rights and how you can exercise them. Right to access - You have a right to have confirmation that your personal information is being processed. You also have the right to request a copy of the personal information that we hold about you. You can do this by emailing us at contact@cotvalleycare.co.uk You will need one piece of ID for us to process your request. We will endeavour to fulfil this request within one month of request date. Right to correction - The accuracy of your personal information is important to us. You have the right to request that your personal information is rectified if it is inaccurate or incomplete. We will endeavour to fulfil this request within one month of submission date. Right to be forgotten - You do not have an automatic right to have your personal information deleted. However you do have the right to request the deletion or removal of your personal information where there is no compelling reason for its continued processing. We will review each request on a case by case basis. We will endeavour to comply with your request without delay and in any event, within one month of receiving your request. Right to restrict processing - You have the right to suppress processing of your personal information. However, we will continue to store your personal information but not further process it. We do this by retaining just enough of your personal information so we can ensure that the restriction is respected in the future. We will respond to your request within 21 days of receiving it, stating what we intend to do and, if we do not intend to comply with the objection, the reasons for our decision. Right of objection to processing - We will stop processing your personal information for direct marketing purposes as soon as we receive an objection from you. If you wish to exercise any of the rights listed above then please email us at contact@cotvalleycare.co.uk You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) www.ico.org.uk/concerns

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